RETURN & REFUND POLICY

There is a specific order points that we follow:

Returns and Refunds Eligibility:

We accept returns and issue refunds under certain conditions.
Eligible returns must be initiated within 30Days from the date of delivery.
To be eligible for a return and refund, the product must be unopened, unused, and in its original packaging.
Some products may be non-returnable due to health and safety regulations. These include but are not limited to prescription medications.

Return Process:

To initiate a return, customers must contact our customer support team through Order@Heartlandpharmacy.shop within the specified return period.
Our team will guide customers through the return process and provide any necessary instructions.
Customers are responsible for the return shipping costs, unless the return is due to an error on our part.

Refund Process:

Once we receive the returned product and verify its eligibility, we will process the refund.
Refunds will be issued in the same form as the original payment method, unless otherwise agreed upon.
Please note that it may take 3-5 Days for the refund to be processed and appear in the customer’s account.

Non-Returnable Items:

Certain products may be non-returnable for safety or legal reasons.
Non-returnable items include but are not limited to prescription medications, personalized products, and items that cannot be resold due to hygiene reasons.

Damaged or Defective Products:

If a product is received damaged or defective, customers must notify us within 3Days from the date of delivery.
We may request evidence such as photographs or a detailed description of the issue.
We will then arrange for a replacement or issue a refund, depending on the customer’s preference and product availability.

Shipping Errors:

In the event of a shipping error on our part, we will take full responsibility for the return and reshipment costs.

Changes to the Policy:

We reserve the right to modify or update this return and refund policy at any time.
Changes will be effective immediately upon posting the updated policy on our website.